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Frequently Asked Questions

 

What is your shipping Policy?

Prints are fulfilled via Skyline Art Prints. They use UPS and USPS and select the least expensive route possible. Transit times are 1-7 days depending on distance. Shipping is calculated in your checkout cart. 

Original artwork is packed and shipped within 72 hrs of payment. We take the utmost care packing the work to ensure safety during transit. Shipping rates vary depending on the size, weight, and destination. We ship via UPS Ground and USPS and choose the least expensive option whenever possible. You will receive a tracking number once the package ships. Insurance is available upon customer request.

In-studio pickup is also a free option. My studio is located in Grand Rapids, MI, only a few hour drive from Chicago and Detroit. Please contact us at ryanhayart@gmail.com to make arrangements for pickup. 

 

What is your Policy on Returns/Exchanges/Refunds? 

We want you to be totally satisfied, and our shop's extensive preview features are designed for you to envision the artwork in a variety of settings, sizes, and on different mediums. Because of our high-quality scans, incredibly detailed prints are available at nearly every size desirable.

Due to the time and costs involved, we are unable to offer returns on original work or prints. In the case of shipping damage or defects, we work with the artist, shipping carrier, and/or printer to rectify the situation. We are proud to work with Skyline Art Prints for all print services, and you can find more information about their services at www.skylineartprints.com

 

How can I keep up with your new work?

Sign up for my newsletter and follow me on Instagram @ryan_d_hay to stay in the loop. And check out my band's website for show dates and yet-to-be released tracks and digital artworks. You can follow the band on Instagram @pinkskymusic

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Prints are fulfilled by Skyline Art Prints using Verified Archival Materials. To learn more, check out their site: https://www.skylineartprints.com. Due to the variety of materials used, original paintings are not archival unless specifically stated or commissioned as an archival original.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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DISCOUNTS!

SAVE 20% ON YOUR FIRST PRINT ORDER!

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